Mangalore, July 26: Mangalore International Airport (MIA) has received the prestigious Level-3 Airport Customer Experience accreditation from Airports Council International (ACI), according to a statement issued by MIA on Friday. Mangalore Airport is proud to be the first airport in India to achieve this significant milestone in the 5 million passenger category. The accreditation, which was granted by ACI on February 2, is valid for one year. Notably, the airport had earlier received Level-2 accreditation in December 2022.
What is the ACI Accreditation Programme?
The ACI Accreditation Programme is the only programme in the airport industry that provides a holistic view of customer experience management. Not to mention the comprehensive assessment and training process that airports undertake for their partners and employees, including self-involvement in employee performance and staff development, the latest accreditation underscores MIA’s continued commitment to enhancing customer experience.
The Level-3 accreditation recognises MIA’s excellence in service design and innovation, as well as airport culture, governance, operational improvement, measurement, customer insight and strategy, and MIA receives this global recognition.
Luis Felipe de Oliveira, Director General and CEO of ACI - ACI World, congratulated Mangalore International Airport in a LinkedIn post.
The formal recognition will be presented at the annual ACI Customer Experience Global Summit scheduled for September 24-26 this year in Atlanta, USA.